Support

Your satisfaction is important to us. We want your experience with GoMeetNow web conferencing service to be as good as “being there”. While we do not offer Web conferencing support for a specific meeting, we do support the use of GoMeetNow. If you have any problems with a GoMeetNow event, please contact us as below. Also check the following FAQ for answers that might help.

1. To submit a support case, please click here

2. Free audio conference: 

• GoMeetNow conference call number: 712-432-2460
• Access code: The Meeting ID shown on your meeting panel after the meeting starts.

3. Supported user environment:

4. Frequent asked questions (FAQ)

a. Is my password secured?
b. How is my computer screen secured?
c. Does web conference compromise my firewall protection?
e. How do I retrieve my lost password?

a.  Is my password secured?

Yes. Your user password and the meeting password for remote access to my PC are stored in our secured database in a not-reversible encrypted format. As a result, you need to make sure you use a correct email address in this system in order to recover your user password. Our support staff cannot access any encrypted passwords. This includes recovering meeting password for remote access to my PC. If you forget your meeting password, just create another meeting.

b. How is my computer screen secured?

After you start a meeting, you can allow the meeting attendees to see your screen. You can pause the meeting anytime during a meeting. You can also limit showing one specific application rather than the entire desktop. Screen image is encrypted in a proprietary format before it is transmitted to other attendees to view.

Other participants can control your mouse and keyboard only after you explicitly assign them to do so. This ensures better privacy control, and puts the host in total control of the meeting.

c. Does web conference compromise my firewall protection?

GoMeetNow does not change any settings of your firewall and does not compromise the firewall. The meeting component downloaded is a passive component and runs only after you activate it by starting/joining a meeting. 

e. How do I retrieve my lost password?

Click the “(Forget password?)” link under the Login button at the login page. Then, enter your email address. The system will send you a new password. After you use the new password, click “Profile” at the left panel and reset the password to a password that you can remember.